Return Policy

At Alsyed Tuc Shop, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your purchase, our return policy is designed to provide a hassle-free process for returns and exchanges.

1. Eligibility for Returns

• Products must be returned within 14 days of the original purchase date.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.
• Certain items, such as custom orders or clearance items, may not be eligible for return. Please check product details at the time of purchase.

2. Process for Returns

• Contact Us: Before returning any product, please contact our customer service team at 0312-9310004 or email us at alsyedtucshop@gmail.com to initiate the return process.
• Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to proceed with the return.
• Packaging: Ensure the item is securely packaged to prevent damage during transit. Include all original packaging, manuals, and accessories.
• Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service to ensure your return is received.

3. Refunds and Exchanges

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed within 7-10 business days to your original method of payment.
• Exchanges: If you wish to exchange an item for a different product, please contact us to discuss availability. Exchanges are processed once the original item is returned and inspected.
• Restocking Fee: A restocking fee of 10% may apply to certain returns. This will be communicated to you during the return authorization process.

4. Non-Returnable Items

• Items that have been used, installed, or modified in any way.
• Custom orders, special orders, or clearance items.
• Products not purchased directly from Alsyed Tuc Shop.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of receipt by contacting 0312-9310004 or alsyedtucshop@gmail.com. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

• Phone: 0312-9310004
• Email: alsyedtucshop@gmail.com
• Location: Alsyed Petroleum Service, opposite Cadet College Sangi, Tehsil Pano Akil, District Sukkur, Sindh, Pakistan.